Atlanta

Pay Your Bill

Our staff strives to make insurance easy, by working with you to get any necessary referrals or authorizations and by making sure all your health insurance requirements are met.

We’re happy to offer patients the convenience of online bill payment in a few easy steps.

Refund Policy

Refunds are handled on a case by case basis.
If you need any assistance, please call 1-866-518-0283 or email customersupport@bmrp.com

Frequently Asked Questions

Why is my payment not showing on the statement?

Your payment may be reflected on a previous statement. All your payments should be reflected on a statement at least once. To avoid confusion and/or needless repetition, fully paid ($0 patient balance) dates of service will only be shown once. We only send out zero balance statements by request.

Due to how patient payments are applied, your payments may not show up on your statement in the same amounts you originally paid them. For example, if you paid $20 at your first visit and your insurance only left you a responsibility of $10.80 for that visit, only $10.80 will show as paid by you for that date. The remaining $9.20 will be applied to your other visits. The reverse can also be true – your insurance may leave you responsible for more than what you paid at your visit. In that case, the payments you made at your other visits will be used to cover the balance. Your payments will always be applied to your oldest dates of service.

If you are still concerned that we may not be reflecting the total amount you paid, please contact us by calling 1-866-518-0283. Please be sure to have your full name and account number. Your account number will appear on your patient statement and will usually begin with the letter.

Have you already billed my insurance?

Yes. Unless you do not have insurance or did not provide your insurance information to us, we will bill your insurance and wait until we receive their response before sending you a statement. There are very few exceptions. If you believe we may need updated information, please fill out the Patient/Insurance Information table on the back of your statement and mail it to the return address found on the statement. You may also update your information by calling our Customer Support team at 1-866-518-0283.

Why do I have a balance when I paid my copay at the clinic?

This is usually because your insurance informed us that your responsibility was higher than originally estimated. Since we apply your payments to cover any balances on your oldest dates of service first, your more recent dates of service may show a balance. (Please see the answer to “Why is my payment not showing on the statement?” for additional information).

You may actually have a co-insurance instead of a copay. A co-insurance is a percentage, whereas a copay is a set amount. Additionally, a co-insurance is subject to a deductible where a copay is usually not. Please refer to your individual health plan benefits for more information.

If you are still concerned that we may not be reflecting the total amount you paid, please contact us by calling 1-866-518-0283. Please be sure to have your account number ready. Your account number will appear on your patient statement and will usually begin with a letter.

Why aren't the charges or “Billed Amount” the same on every visit?

The amount charged for each date of service depends on the procedure type and number of units provided. Units are based on time.

Your individual charges are based on the type of treatment you received and the length of time spent in each treatment. These charges are generated based on your therapist’s notes entered after every visit. Customer Service associates are not knowledgeable regarding the details of your treatment and will not be able to provide an explanation of your charges. If you are still in treatment, we encourage you to discuss any questions regarding your charges with your therapist. If you are no longer in treatment, we would be happy to assist you by getting you into contact with your former therapist or another clinician that may be able to provide clarification of your charges.

Who can I talk to if I have a question or complaint about my treatment?

Our Customer Service team members will gladly forward any concerns you may have to the appropriate individual(s). Please feel free to contact us by calling 1-866-518-0283. Please be sure to have your account number ready. Your account number will appear on your patient statement and will usually begin with a letter.
We will ensure that your concern is received by the individual(s) who will be able to best act upon your concerns.

Who do I contact regarding Medical Records?

You can contact the Medical Records department directly by calling 1-423-238-8912 or by faxing a request to 1-423-933-1996. Alternately, you can call the Customer Support department at 1-866-518-0283 and a Customer Support team member can connect you with the Medical Records department.

What is my current balance?

You can obtain your current balance by calling the Customer Support department at 1-866-518-0283. Please be sure to have your account number ready. Your account number will appear on your patient statement and will usually begin with a letter.

If you choose to call Customer Support, you can select Option 1 at the prompt and receive an automated response. You will need to have your account number available in order to use the automated response. If you would prefer to speak with a Customer Service team member, simply select Option 2.

What is an itemized statement and how can I get one?

We often provide itemized, or detailed, statements to our patients. These “statements” are a list of all charges, payments and adjustments made on the account and are often requested for tax or healthcare spending accounts (HSA/FSA). Itemized statements can also be useful in gaining a greater understanding of the balance owed.

To request an itemized statement for your account, please call our Customer Support team at 1-866-518-0283 Please be sure to have your account number ready. Your account number will appear on your patient statement and will usually begin with a letter.

Why didn't my insurance pay?

There are many possible explanations for non-payment or partial payment from your health plan. Common explanations include an unmet plan deductible, record of a different primary insurance, and maximum benefit limit reached.

We strongly encourage you to refer to your explanation of benefits (EOB), or insurance summary, from your health plan for more information. Your health plan will usually send out these summaries to members or they are made available for download off the insurance company’s website. We highly recommend that you review your explanation of benefits as they contain important information related to how your health plan is processing your claims.

May I make payment arrangements?

For more information regarding payment plan options, eligibility and terms, please contact our Customer Support team by phone at 1-866-518-0283 Please be sure to have your account number ready. Your account number will appear on your patient statement and will usually begin with a letter.